You have questions? I’ve got answers
There are a lot of WordPress maintenance companies out there. Why should I work with you?
My Total Geek in Your Pocket plan offers 24/7 WordPress edits, and the Mini and Personal plans offer quick response time usually within 1 business days.
My clients get access a number of plugins. Every website on Personal and Total Geek plans Plan get access to the premium versions of Shield Security and Site Performance Pro, plus to help with image optimization I will install Short Pexel if you have a lot of images we can also look at getting you set up with the premium verison. This is pretty terrific value considering the overall prices of my care plans.
I also let my customers speak for themselves. My team’s highest priority has always been to make customers happy. You can check out my reviews on Facebook and see the love notes from my clients. I think you’ll be pleasantly surprised.
What’s included in your unlimited edits?
For anyone on the Total Geek in Your Pocket plan does include unlimited edits to your content, changing plugin settings and CSS adjustments.
Things that not included are would be any custom development to your PHP, plugins or theme, updating any custom code that has been development, graphic design, or converting a PSD file to a WordPress theme. Also if you need a building out of a new website or subdomain this is not included.
Included: You’d like to change out your current logo with one that you provide.
Not included: You want us to edit your logo image.
Included: You’d like to add a new product to your WooCommerce store, with the content you provide.
Not included: You want us to create a custom checkout process for your WooCommerce store.
Included: Installing and setting up a plugin to use its built-in functionality
Not included: Creating and coding new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
Included: You’d like us to replace the current content on your about page and change it to the content you provide us.
Not included: You’d like us to write the content for your about page.
A word about custom development: We’re happy to provide a quote for any custom development that you require.
So really, unlimited edits?
I get quite a few questions about unlimited edits, but it’s really true! I don’t want to charge you unnecessarily, so I just ask to pay for a monthly subscription for the technical support my team is able to provide.
I’ve bought your service, now what?
Once you sign up for the Geek in Your Pocket plan that best fits your needs, you’ll receive a welcome email with the information needed to get you to send me the details as well as a few details about your plan.
Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 24-48 hours.
What kind of security features do you offer?
I’ve partnered with Shield Security to provide a premium level experience for managing the security of your website. I also provide regular Sucuri scans of your website. The frequency of the scans are dependent on which Geek plan you’re on, I will implement the plugin and optimize it to ensure we have the best protection for your website.
We’ll also implement additional security across your WordPress dashboard and server as needed. These security measures are unique for every website we work with, which means a customized solution for everybody.
I have more than one site, how does that work?
My Geek In Your Pocket Plans cover one single site. If you have more than one site, could be a different domain or subdomain (domain.com or subdomain.domain.com). Each will count as one site. If you have 3 websites then it would require 3 plans. You can choose different plans for each domain.
Do you support WooCommerce?
Yes, we can provide support for websites using any kind of eCommerce plugin. Sites like this often take more resources to manage, so ensuring you’re on the right plan is required and want to ensure that I keep your site secure, fast and running smoothly. The Total Geek in Your Pocket plan is the best option for the majority of WooCommerce sites
Do I have to use your web host? Or can I use my own?
I’ll work with any web hosting provider and I also understand that different websites have different needs as well as budgets.
Occasionally, I will make recommendations to move from your web host because of experiences I have had with other clients and known security issues with some web hosts.
I have a recommended list of web hosting providers and also provide my own web host service at a competitive rate.
What if I need help? What’s your response time?
For the Mini and Personal Geek in Your Pocket plans, you can email me any time and I usually respond withing 1 business day. I do a break on weekends and holidays.
For the Total Geek in Your Pocket plan you can email and get support 24 hours a day, 7 days a week.
Why are updates only performed weekly?
There’s a few reasons why I only do updates on a weekly basis.
Sometimes when a update is released there may be bugs in the new update. So updating less frequently gives the plugin developer time to get rid of any bugs before I update and apply the updates to your WordPress site.
By batching the updates needed for my clients sites also makes it easier for me to manage the manual review of the sites and also helps to lower the probability that your site breaks during the updates.
There is always exceptions made where there is a major plugin update or security patch that needs to completed immediately to ensure the security of your website.
Do you offer phone support?
I’ve done my best to price my Geek in Your Pocket plans to provide the most value and stay lean. The best and most efficient way to get support is to simply email me with your request.
For anyone one the Mini or Personal Geek in Your Pocket plans can email me directly, if you choose the Total Geek in Your Pocket plan you’ll receive directions on how to contact my the Total Geeks 24/7.
Do you clean up malware?
Malware is a serious issue for any website, since I’m a small company of one with a lean team that helps me support my Total Geek in Your Pocket clients, I can’t offer malware clean up in my plans.
I do offer a clean up service though and any one that is on one of my plans receives 20% off the cost of my clean up service.
Included in the clean up service is 3 months of the Personal Geek in Your Pocket plan, so if you are currently experiencing malware issues on your site, it’s a great way to get started with my plans.
After malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.
Ready? Let’s get started!